Legal

Instruksi Penghapusan DataData Deletion Instructions

Anda dapat memutus koneksi akun dan meminta penghapusan seluruh data Anda dari Marketing Space kapan saja. Berikut caranya.You can disconnect your accounts and request deletion of all your data from Marketing Space at any time. Here is how.

Berlaku sejak 6 Oktober 2026Effective October 6, 2026

Minta penghapusan data

Kirim email ke hello@inspace.id dengan subjek “Permintaan Penghapusan Data Marketing Space” dan sertakan:

  1. Nama dan alamat email yang terdaftar di Marketing Space atau whitelist;
  2. Nama pengguna akun yang terhubung (misalnya @namaakun di Instagram atau TikTok), jika ada;
  3. Data yang ingin dihapus: seluruh akun, akun platform tertentu, atau data whitelist saja.

Demi keamanan, kami dapat meminta verifikasi bahwa Anda adalah pemilik akun sebelum memproses permintaan.

Putuskan koneksi langsung dari platform

Anda juga dapat mencabut akses Marketing Space langsung dari pengaturan setiap platform. Setelah dicabut, kami tidak lagi dapat mengakses akun tersebut.

  • Facebook: Pengaturan & privasi → Pengaturan → Aplikasi dan situs web → pilih Marketing Space → Hapus.
  • Instagram: Pengaturan → Izin situs web → Aplikasi dan situs web → Aktif → pilih Marketing Space → Hapus.
  • Threads: Pengaturan → Akun → Izin situs web → pilih Marketing Space → Hapus.
  • TikTok: Pengaturan dan privasi → Keamanan & izin → Izin aplikasi dan layanan → pilih Marketing Space → Hapus akses.
  • YouTube / Google: buka myaccount.google.com/permissions → pilih Marketing Space → Hapus akses.
  • X: Pengaturan dan privasi → Keamanan dan akses akun → Aplikasi dan sesi → Aplikasi terhubung → pilih Marketing Space → Cabut izin.

Nama menu dapat sedikit berbeda tergantung versi aplikasi masing-masing platform.

Apa yang dihapus

DataWaktu penghapusan
Token akses akun platformSegera setelah koneksi diputus atau permintaan diverifikasi
Data akun platform (profil, konten tersimpan, pesan, statistik)Paling lambat 30 hari
Akun Marketing Space, workspace, dan konten AndaPaling lambat 30 hari
Data form whitelistPaling lambat 7 hari kerja
Salinan cadangan (backup)Terhapus otomatis dalam siklus cadangan, paling lambat 90 hari

Penghapusan dari Marketing Space tidak menghapus konten yang sudah dipublikasikan di platform sosial media. Konten tersebut dapat Anda hapus langsung di platform terkait.

Data tertentu dapat kami simpan lebih lama hanya jika diwajibkan oleh peraturan perundang-undangan, misalnya catatan transaksi.

Konfirmasi

Kami akan menanggapi permintaan Anda dalam 3 × 24 jam dan mengirim konfirmasi melalui email setelah penghapusan selesai, termasuk nomor referensi permintaan.

Kontak

Inspira Innovation Space — Marketing Space
Email: hello@inspace.id
Telepon: 0818 400 900

Request data deletion

Email hello@inspace.id with the subject “Marketing Space Data Deletion Request” and include:

  1. The name and email address registered with Marketing Space or the whitelist;
  2. The usernames of any connected accounts (e.g., your @handle on Instagram or TikTok), if applicable;
  3. What you want deleted: your entire account, a specific platform connection, or whitelist data only.

For your security, we may ask you to verify account ownership before processing the request.

Disconnect directly from the platform

You can also revoke Marketing Space’s access directly from each platform’s settings. Once revoked, we can no longer access that account.

  • Facebook: Settings & privacy → Settings → Apps and websites → select Marketing Space → Remove.
  • Instagram: Settings → Website permissions → Apps and websites → Active → select Marketing Space → Remove.
  • Threads: Settings → Account → Website permissions → select Marketing Space → Remove.
  • TikTok: Settings and privacy → Security & permissions → App and services permissions → select Marketing Space → Remove access.
  • YouTube / Google: go to myaccount.google.com/permissions → select Marketing Space → Remove access.
  • X: Settings and privacy → Security and account access → Apps and sessions → Connected apps → select Marketing Space → Revoke app permissions.

Menu names may differ slightly depending on each platform’s app version.

What gets deleted

DataDeletion time
Platform access tokensImmediately after disconnection or verified request
Platform account data (profile, stored content, messages, insights)Within 30 days
Your Marketing Space account, workspaces, and contentWithin 30 days
Whitelist form dataWithin 7 business days
Backup copiesRemoved automatically in the backup cycle, within 90 days

Deletion from Marketing Space does not remove content already published on social media platforms. You can delete that content directly on the relevant platform.

We may retain certain data longer only where required by law, such as transaction records.

Confirmation

We will respond to your request within 3 × 24 hours and email you a confirmation, including a request reference number, once deletion is complete.

Contact

Inspira Innovation Space — Marketing Space
Email: hello@inspace.id
Phone: +62 818 400 900